Last updated: 8 October 2026
Carla’s Clever Canines respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we may collect when you use our website, how we use it, and the choices and rights you have regarding your personal information.
Our website is:
https://carlasclevercanines.co.za/
For privacy-related questions or requests, you can contact us at:
1. Who we are
Carla’s Clever Canines is a South African dog-care and education business. This website provides information about our services, articles and educational content, and information about products available for purchase.
For the purposes of applicable South African data-protection law, including the Protection of Personal Information Act 4 of 2013 (POPIA), Carla’s Clever Canines is responsible for personal information collected directly through this website.
2. Information we may collect
We only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.
Depending on how you use our website, this may include:
- Your name
- Email address
- Telephone number, if you provide it
- Information you include in a message or enquiry submitted through our contact form
- Information you provide when commenting on a blog post
- Your IP address and certain technical information associated with your browser or device
- Information necessary to respond to your enquiries or provide services to you
We do not require visitors to create an account on our website.
3. Contact forms and enquiries
If you contact us through our website, we may collect the information you provide, such as your name, email address, telephone number and the contents of your message.
We use this information to:
- Respond to your enquiry
- Communicate with you about your request
- Provide information about our services where relevant
- Keep appropriate records of our communications
We do not sell or rent your personal information to third parties.
4. Blog comments
Our blog allows visitors to leave comments.
When you submit a comment, we may collect the information you provide in the comment form, together with technical information such as your IP address and browser information. This may be used to help prevent spam and abuse.
Please remember that comments you choose to publish on our website may be publicly visible. You should therefore avoid including personal information that you do not want other visitors to see.
We may remove comments that are inappropriate, unlawful, offensive, spam, or otherwise unsuitable for publication.
5. Cookies
Our website uses cookies and similar technologies to ensure that the website functions correctly and to provide certain features.
Cookies are small files stored on your device by your web browser.
Our website may use necessary cookies for purposes such as:
- Remembering certain website preferences
- Supporting website functionality
- Maintaining security
- Supporting commenting functionality
- Remembering your cookie preferences
Our website may also contain third-party content or services that use their own cookies or similar technologies.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the way some parts of the website function.
Where required, our website’s cookie notice or consent tool may ask you to provide or manage your preferences for non-essential cookies.
You can change your cookie preferences at any time using the button below.
Cookie Preferences6. Embedded content from other websites
Some pages or blog posts may contain embedded content from other websites, such as YouTube videos, social-media content, images, maps or other third-party material.
Embedded content from another website may behave in the same way as if you had visited that website directly. These third parties may collect information, use cookies or similar technologies, and monitor your interaction with their content according to their own privacy policies.
We recommend reviewing the privacy policies of third-party services when interacting with their embedded content.
7. Products and third-party services
Some products offered through Carla’s Clever Canines are sold using third-party services, including Payhip.
When you choose to purchase a product, you may be directed to a third-party website or payment service to complete your purchase.
Payment and transaction information may therefore be processed by the relevant third-party provider, such as Payhip, PayPal or Paystack, rather than being collected or stored directly by Carla’s Clever Canines.
These providers have their own privacy policies and terms governing how they process personal and payment information.
We recommend reviewing the applicable privacy policies of these providers before completing a purchase.
Carla’s Clever Canines does not intentionally collect or store your full payment-card details through this website.
8. How we use your information
We may use personal information you provide to:
- Respond to questions and enquiries
- Provide information about our services
- Communicate with you when necessary
- Manage and improve our website
- Moderate and protect our blog from spam or abuse
- Provide or support services you have requested
- Keep appropriate business and communication records
- Meet legal, regulatory or security requirements
We will not use your personal information for unrelated purposes without a lawful basis for doing so.
9. Sharing your personal information
We do not sell, rent or trade your personal information.
We may share limited personal information with trusted third-party service providers where this is reasonably necessary to operate the website or provide a service you have requested.
These may include:
- Website hosting and technical service providers
- Website security and spam-prevention services
- Email or communication service providers
- Payhip and relevant payment providers when you purchase a product
- Third-party services providing embedded content on our website
- Authorities or other parties where disclosure is required by law
Third-party service providers may process information in accordance with their own privacy policies and applicable laws.
10. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or where we are required or permitted to retain it for legal, accounting, security or other legitimate business purposes.
Information submitted through our contact form may be retained for as long as reasonably necessary to respond to your enquiry and maintain appropriate business records.
Blog comments and their associated information may remain on the website for as long as the comment remains published.
You may contact us if you would like to request the deletion or correction of personal information we hold about you, subject to any legal or legitimate reason why we may need to retain it.
11. Security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
If we become aware of a security compromise affecting your personal information, we will take appropriate steps in accordance with applicable law.
12. Your privacy rights
Subject to applicable law, you may have the right to:
- Ask what personal information we hold about you
- Request access to your personal information
- Request that inaccurate or incomplete information be corrected
- Object to certain processing of your personal information
- Request deletion of personal information where appropriate
- Ask questions about how your personal information is being used
To exercise a privacy right or ask a question about your personal information, please contact:
We may need to verify your identity before responding to certain requests.
Your rights are subject to applicable legal requirements and limitations.
13. Children
Our website is not specifically directed at children.
We do not knowingly request or collect personal information from children for purposes that are not permitted by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.
14. Third-party websites
Our website may contain links to websites operated by other organisations or individuals.
We are not responsible for the privacy practices, security or content of those websites. Once you leave our website, the privacy policy of the website you visit will apply.
We encourage you to review the privacy policy of any third-party website before providing personal information.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, third-party providers or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the top of this policy.
16. Contact us
If you have questions about this Privacy Policy, would like to exercise a privacy right, or have a concern about how your personal information is handled, please contact:
Carla’s Clever Canines
Email: carlasclevercanines@gmail.com
Website: https://carlasclevercanines.co.za
We will make reasonable efforts to respond to privacy-related requests within a reasonable period.
17. South African privacy complaints
If you believe that your personal information has been handled unlawfully and you are unable to resolve the matter directly with us, you may contact the Information Regulator of South Africa, which is responsible for monitoring and enforcing compliance with POPIA.
Information about the Information Regulator and its complaint processes is available through its official website.