Last updated: 8 October 2026
Thank you for purchasing from Carla’s Clever Canines.
Our products are primarily digital products, such as downloadable educational booklets and resources. Because digital products can be accessed immediately after purchase, refunds are handled differently from purchases of physical products.
Digital Products
Due to the nature of digital products, purchases are generally non-refundable once the product has been successfully delivered or accessed.
However, if you experience a genuine problem with your purchase, such as:
- You paid for a product but did not receive access to it;
- The download link does not work;
- The file is corrupted or incomplete; or
- You received a product that is substantially different from the product description,
please contact us so that we can investigate the issue and assist you.
Where appropriate, we may provide a replacement file, restore access to the product, or issue a refund.
How to Request Assistance
Please contact Carla’s Clever Canines with your order details and a description of the problem.
We may ask for information such as your name, email address, order number, or proof of purchase so that we can locate and verify your order.
Contact
For questions regarding a purchase or refund request, please contact:
Carla’s Clever Canines
Email: carlasclevercanines@gmail.com
We will consider each genuine technical or delivery issue individually and will do our best to resolve the problem fairly.
This policy applies to digital products sold by Carla’s Clever Canines and may be updated from time to time.